Privacy Policy

Last Updated: [Date]

Haiyik  (“we,” “our,” “us”) operates this website [www.haiyik.com] and provides communication and support services to our customers, including through WhatsApp Business integrated with Meta Platforms, Inc.

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website, services, or WhatsApp communication channels.


1. Information We Collect

We may collect the following types of information:

  • Personal information: such as your name, phone number, email address, and other contact details you provide voluntarily.
  • Business-related data: such as your company name, order details, or inquiry information.
  • Technical information: including IP address, browser type, and device information when you access our website.
  • WhatsApp interaction data: messages, attachments, or service requests sent via our official WhatsApp Business account.


2. How We Use Your Information

We use your data to:

  • Communicate with you regarding inquiries, quotations, or customer support via WhatsApp, email, or phone.
  • Provide and improve our products and services.
  • Send you updates, notifications, or promotional messages (only with your consent).
  • Comply with applicable legal, regulatory, and contractual obligations.


3. WhatsApp and Meta Integration

When you contact us via WhatsApp:

  • Your data is processed by Meta Platforms, Inc. in accordance with Meta’s Privacy Policy.
  • We do not share or sell your information with third parties other than Meta’s secure processing environment.
  • All communication through WhatsApp Business is encrypted, and only authorized staff within our company can access your messages for service purposes.

For more details, please review Meta’s Privacy Policy.


4. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request deletion of your data at any time by contacting us.


5. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or disclosure.


6. Your Rights

You have the right to:

  • Access and review your personal data.
  • Request correction or deletion of your data.
  • Withdraw consent to receive marketing communications.

To exercise these rights, please contact us at:
📧 info@haiyik.com

7. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.